Effective Date: 05 Jan 2025
This Privacy Policy explains how The Xdemor Group Limited, Company No. 14456444, with its registered office at 86-90 Paul St., London, EC2A 4NE, United Kingdom (“Xdemor”, “We”, “Us”, or “Our”) collects, uses, stores, and shares personal data in compliance with the UK Data Protection Act 2018, the General Data Protection Regulation (EU) 2016/679 (“GDPR”), and other applicable data protection laws.
1. Scope #
This Privacy Policy applies to (but is not limited to):
- Users of Xdemor’s infrastructure, tools, and platforms
- Clients and partners operating under Xdemor’s environments (e.g. portals, dashboards, microsite builders)
- Visitors to domains operated by Xdemor (e.g. oneview.zone, paneldesk.zone, yourweb.zone, workview.cc, linkview.zone, services.support, xdorable.com, fludnox.com)
If You access Xdemor’s services via a third party (e.g. your service provider or agency), they are the Data Controller of your personal data and Xdemor acts as their Data Processor or Subprocessor, depending on the context.
2. What Personal Data We Collect #
A. Data You Provide Directly #
- Name, email address, phone number
- Company and job title
- Login credentials (encrypted)
- Payment details (processed via third-party processors)
B. Automatically Collected Data #
- IP address, device type, browser
- Usage logs (access time, clicks, page views)
- Behavioural data (scroll depth, time on page, UTM source)
C. Data from Third Parties #
- If you register or sign in through a third party (e.g. Google, Microsoft)
- If your agency or platform provides you access to a white-labelled service
3. Legal Basis for Processing #
| Purpose | Legal Basis |
|---|---|
| Account registration & access | Contractual necessity |
| Communications & notifications | Legitimate interest / Consent |
| Analytics & usage improvement | Legitimate interest |
| Marketing | Consent |
| Security and fraud prevention | Legitimate interest / Legal obligation |
You may withdraw consent at any time via settings or by contacting us (see Section 11).
4. How We Use Your Data #
- To provide access to portals, dashboards, forms, and microsites
- To deliver customer and technical support
- To enable behavioural tracking and analytics
- To manage user permissions, licensing, and billing
- To improve our systems and interfaces
- To comply with legal and regulatory requirements
5. Data Retention #
- Account and contractual data: up to 6 years after service termination
- Analytics and behavioural logs: up to 26 months
- Legal data (invoices, support): up to 7 years
- Data uploaded for testing, automation, or AI: deleted within 30 days, unless otherwise agreed
6. Sharing with Third Parties #
We do not sell your data. We share personal data only in the following situations:
- With trusted subprocessors providing cloud hosting, analytics, and support services (see Section 7)
- With authorised partners or agencies (if you use Xdemor via a third party)
- With public authorities when legally required
- In case of a merger, acquisition, or asset transfer
7. Subprocessors and International Transfers #
We engage third-party service providers (“subprocessors”) to support infrastructure, analytics, communications, and customer support. The list of subprocessors is available at: Subprocessors ↗
We ensure appropriate safeguards for international transfers such as:
- Standard Contractual Clauses (SCCs)
- UK Addendum to SCCs
- Adequacy decisions where applicable
8. Your Rights to Control How Your Personal Information Is Used #
You may:
- Request access, update, delete, restrict, or correct your personal information
- Request information about third parties your data was shared with
- Request data portability or transfer
- Object to marketing communications
- Withdraw consent where used
Submit requests via email to privacy@xdemor.com or use the online request form.
Under GDPR and the UK DPA 2018, You have the following rights:
- Access
- Rectification
- Erasure
- Restriction
- Portability
- Objection
- Withdraw Consent
9. Security #
We implement measures such as:
- End-to-end encryption (TLS/SSL)
- Role-based access control
- Two-factor authentication
- Daily backups
- Internal audit logging
10. Use by Third-Party Platforms (Sub-Providers) #
If your data is processed through a third-party partner using Xdemor’s infrastructure:
- They act as Data Controllers
- Xdemór acts as Subprocessor or Data Processor
- They are responsible for notices and consents
- Xdemór does not validate their legal basis
11. Contact and Complaints #
Contact our Data Protection Officer:
The Xdemor Group Limited
86-90 Paul St., London, EC2A 4NE, United Kingdom
Email: dpo@xdemor.com
Other contacts:
- privacy@xdemor.com – personal data inquiries
- legal@xdemor.com – legal correspondence
To submit a data subject request:
- Use the Online Data Request Form ↗
- Or mail us at: The Xdemor Group Limited, 86-90 Paul St., London, EC2A 4NE, UK
You may also file a complaint with the UK Information Commissioner’s Office: https://ico.org.uk/
12. Changes to This Policy #
We may update this Privacy Policy periodically. You are responsible for reviewing the latest version. If significant changes are made, we will notify you via email or prominent notice.