Transparency
Service Status and Notifications
Last Updated: January 3, 2026Effective Date: 01 May 2025 This policy governs service status communication and applies prospectively from its effective date. 1. Purpose This policy defines if, when, and how Xdemór communicates service status changes to clients, intermediaries, end users, and other affected parties, for the purposes of legal compliance, operational risk management, and transparency, without creating additional...
Account & Access Policy
Last Updated: August 4, 2025Effective Date: 22 June 2025 Issued by: The Xdemor Group Limited · Company No. 14456444 Registered Office: 86-90 Paul St., London, EC2A 4NE, United Kingdom Jurisdiction: England and Wales 1. Purpose This policy governs the creation, usage, suspension, and termination of user accounts and system access across Xdemor’s infrastructure, services, and customer-facing platforms. It ensures...
Grievance Redressal Policy
Last Updated: August 4, 2025Effective Date: 22 June 2025 Issued by: The Xdemor Group Limited · Company No. 14456444 Registered Office: 86-90 Paul St., London, EC2A 4NE, United Kingdom Jurisdiction: England and Wales 1. Purpose This policy defines the procedure for submission, escalation, and resolution of grievances from clients, users, subcontractors, or data subjects, including complaints related to service...
Refund & Cancellation Policy
Last Updated: January 3, 2026Effective Date: 22 June 2025 1. Purpose and Hierarchy This Refund & Cancellation Policy (“Policy”) defines the limited administrative handling of refunds and cancellations. This Policy operates subject to and in conjunction with the Our Terms of Service ↗, in particular: Clause 8. Fees, Payments and Licensing ↗ Clause 9. Termination and Suspension ↗ In...