Service Status and Notifications

Effective Date: 01 May 2025

This policy governs service status communication and applies prospectively from its effective date.

1. Purpose #

This policy defines if, when, and how Xdemór communicates service status changes to clients, intermediaries, end users, and other affected parties, for the purposes of legal compliance, operational risk management, and transparency, without creating additional contractual, commercial, or service obligations.

2. Events That May Trigger Notification #

Xdemór may notify affected parties where any of the following occurs, whether permanently or temporarily:

• suspension, partial suspension, standby, throttling, or termination of services;

• material change to service availability, scope, delivery mode, cadence, or intensity;

• transition between service models (managed, assisted, advisory, monitoring-only, or self-service);

• modification or restriction of access to accounts, dashboards, tools, or managed environments;

• billing-related interruption, non-payment escalation, or credit-risk controls;

• compliance, platform, or intermediary-imposed restrictions or enforcement actions;

• risk to data processing, security, integrity, or lawful handling;

• change in data controller, processor, or subprocessor relationship;

• interruption caused by third-party platform failure, API limitation, or force majeure.

Notifications are issued for compliance, transparency, and risk-control purposes only and do not constitute commercial dispute resolution, performance reporting, or service guarantees.

3. No Obligation to Notify in All Cases #

Unless expressly required by applicable law or regulation:

• Xdemór is not obligated to notify in advance of any service status change;

• lack of notification does not invalidate a suspension, modification, or termination;

• operational, automated, or risk-driven changes may occur without human intervention or prior notice.

4. Freelancer, Agency, Reseller & White-Label Context #

Where services are delivered via an agency, reseller, or white-label partner:

• Xdemór may notify end clients directly where required by law, compliance, platform rules, or risk control;

• such notification does not require prior approval from the intermediary;

• the intermediary remains solely responsible for:

  • all commercial terms,

  • billing and payment,

  • client relationship management,

  • representations made to end clients.

Direct notification does not create a contractual relationship between Xdemór and the end client.

5. Scope & Content of Notifications #

Notifications may include, at Xdemór’s discretion:

• current service status (active, limited, standby, suspended, terminated);

• high-level cause categories (administrative, billing, compliance, platform, risk);

• instructions to contact the contracted service provider or intermediary.

Notifications will not disclose:

• pricing, fees, or payment history;

• internal disputes or enforcement rationale;

• confidential commercial, technical, or legal arrangements.

6. What Notifications Are Not #

Notifications issued under this policy:

• do not assign fault or liability;

• do not constitute admission, waiver, or settlement;

• do not modify payment obligations;

• do not create new rights, remedies, or service expectations;

• do not guarantee restoration, continuation, or performance.

7. Timing & Delivery Methods #

Notifications may be issued:

• immediately, where risk, compliance, or platform enforcement exists;

• retroactively, where prior notice is not feasible or legally permitted;

• via one or more of the following:

  • email,

  • system-generated notice,

  • dashboard banner,

  • account-level message.

No specific delivery method or response timeframe is guaranteed.

8. Relationship to Other Documents #

This policy operates in conjunction with:

• Xdemór Terms of Service;

• Privacy Policy and Data Processing Agreements;

• Acceptable Use Policy;

• Individual Agreements or Annexes.

In the event of conflict, the applicable Individual Agreement or mandatory law shall prevail.

9. Contact & Support