Terms of Service | Legal Zone

Effective Date: 20 May 2025

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client”, “Partner”, “User”, or “You”) and The Xdemor Group Limited, Company No. 14456444, with its registered office at 86-90 Paul St., London, EC2A 4NE, United Kingdom (“Xdemor”, “We”, “Us”, or “Our”). By accessing or using any part of Xdemor’s infrastructure, products, services, or software, You acknowledge that You have read, understood, and agreed to be bound by these Terms. If You do not agree to these Terms, You must not use Our services.

1. Overview of Services #

Xdemor provides digital infrastructure and software systems operated under or doing business as (DBA): Xdorable, Xdorank, Xdomail, Fludnox, and other functional sub-brands. Our services include, but are not limited to:

Secure client and customer portals
Technical dashboards and reporting tools
Custom microsite and landing page builders
Advanced analytics and behavioural tracking solutions
Campaign tracking, redirection, and URL management
Integrated legal and compliance management tools
Custom infrastructure design for third parties, including:
- Websites, e-commerce stores
- Email and cloud hosting solutions
- Digital account and identity management
- Ads management, analytics, and heatmap integration
- Search engine optimisation (SEO)
- Website maintenance, automation, and support

All services are delivered through designated domains (but not limited), such as oneview.zone, paneldesk.zone, siteview.zone, webstudio.zone, yourweb.zone, linkview.zone, and others. These domains represent operational environments exclusively owned and maintained by The Xdemor Group Limited.

2. Acceptance of Terms #

By accessing or using any part of our Services, You agree to be bound by these Terms, along with:

Our Privacy Policy
Our Acceptable Use Policy (AUP)
Any additional terms that may apply to particular features or services

In case of a conflict between these Terms and any individually signed agreement, the latter shall prevail.

3. Use of Services #

3.1 Eligibility #

You must be at least 18 years old and have full legal capacity to enter into contracts.

3.2 Account Registration #

Some services require registration. You agree to provide accurate, complete, and up-to-date information. You are solely responsible for maintaining the confidentiality of Your access credentials.

3.3 License to Use #

Xdemor grants You a non-exclusive, non-transferable, revocable license to access and use the Services strictly in accordance with these Terms.

3.4 Third-Party Use #

If You use Xdemor’s infrastructure to offer services to Your own clients (sub-users), You:

Must do so under Your own brand or a generic identity
Must not misrepresent the origin, ownership, or authorship of the services
Assume full responsibility and liability for Your clients’ use
Must inform end users that the infrastructure is maintained by a third-party provider

3.5 Prohibited Use #

You may not use the Services:

For illegal, deceptive, or abusive purposes
To infringe on third-party rights
To violate intellectual property laws
To transmit malware, spam, or interfere with networks

4. Infrastructure Ownership and Responsibility #

4.1 Infrastructure Ownership #

All systems, tools, dashboards, and environments, whether white-labelled, co-branded, or generic remain the sole and exclusive property of The Xdemor Group Limited.

4.2 Hosting Responsibility #

Xdemor is solely responsible for the maintenance and security of the infrastructure, unless a separate hosting agreement applies.

4.3 Service Representation #

Use of Xdemor’s infrastructure does not imply or assign ownership, authorship, or proprietary rights.

5. Data Use and Protection #

5.1 Data Collection: Clients must ensure lawful data collection and processing under GDPR or relevant data protection laws.
5.2 Data Subject Rights: Individuals have the right to access, correct, delete, restrict processing, and obtain portability of their data.
5.3 Behavioural Data: Xdemor may process aggregate usage data to improve services, subject to our Privacy Policy.
5.4 Retention: Data may be retained for up to 90 days post-termination unless otherwise required by law.
5.5 Subprocessors: A list of subprocessors is available upon request or via the Privacy Policy.

6. AI and Automated Systems #

6.1 Permissible Use: Use of Xdemor AI tools is subject to explicit agreement.
6.2 Restrictions: No uploading of confidential or personal data into AI systems without appropriate legal basis.
6.3 Automated Decisions: Xdemor does not make legally binding decisions solely via automated means.

7. Service Availability and Modifications #

7.1 Uptime: While efforts are made to ensure reliability, no guarantees of uninterrupted access are given.

7.2 Modifications: Services may be changed or discontinued with or without notice. Continued use signifies acceptance.

7.3 SLAs: Specific service-level agreements (SLAs) may apply and are defined in individual contracts.

7.4 Service Status Variability: Certain services, including but not limited to digital marketing, advertising management, analytics, optimisation, and advisory services, are inherently non-deterministic and subject to variability.

Accordingly, service availability, intensity, scope, delivery cadence, or operational mode may change without constituting a suspension or termination, and without guaranteeing any specific outcome, performance level, or result.

8. Fees, Payments and Licensing #

8.1 Pricing
Pricing is governed by the applicable Individual Agreement, Proposal, Order Form, or published price list. Certain services, environments, tools, or access layers may require an active license, subscription, or usage-based fee.

8.2 Intellectual Property and Infrastructure Rights
Payments do not confer ownership, co-ownership, or proprietary rights over Xdemór infrastructure, systems, software, methodologies, automation logic, analytics frameworks, or underlying technology. All rights not expressly granted remain reserved.

8.3 Resale, White-Label and Misrepresentation #

Resale, sublicensing, agency resale, or white-label use of Xdemór services, technology, infrastructure, systems, or processes is permitted only under an explicit written Licensed Partner or White-Label Agreement. #

Clients may not represent, imply, or market Xdemór technology, infrastructure, systems, methodologies, or operational frameworks as proprietary, internally developed, or owned by the Client.

Any unauthorised resale, misrepresentation, buffering, or downstream provision of Xdemór services shall constitute a material breach and may result in immediate suspension or termination under Clause 9, without prejudice to any outstanding payment obligations.

8.4 Late Payment, Interest and Recovery #

Any amount not paid by its due date shall be deemed overdue. #

Xdemór reserves the right to charge interest on overdue amounts at the higher of: #

a) the statutory interest rate applicable under the UK Late Payment of Commercial Debts (Interest) Act 1998 (being 8% per annum above the Bank of England base rate), or
b) any lower contractual interest rate expressly agreed in an Individual Agreement, calculated on a daily basis from the due date until full settlement.

In addition, Xdemór may charge any fixed-sum compensation and reasonable debt recovery costs permitted under applicable UK law.

Late payment interest and compensation apply independently of any suspension, escalation, or termination of services and shall not be deemed waived by any enforcement action.

References: #

UK Late Payment of Commercial Debts (Interest) Act 1998 ↗

Late commercial payments: charging interest and debt recovery ↗

8.5 Upfront Payment Requirement (Non-Subscription & Individual Services) #

For individual, fixed-scope, one-time, or customized services that are not governed by an active subscription model, 100% upfront payment is mandatory and must be received in cleared funds prior to:

commencement of any work;
allocation or reservation of capacity or resources;
start of the service period;
provision of access, deliverables, or environments.

Services for which payment has not been received in full will not be started, scheduled, or partially executed, without exception.

8.5.1 Service Independence and Dependency #

A paid service may start independently only if all of the following conditions are met: #

a) the service is fully prepaid and standalone;
b) the service is technically and operationally independent from any unpaid services;
c) the service relates to a separate client, account, environment, or clearly isolated scope;
d) no shared infrastructure, management layer, historical obligations, or prior unpaid services exist.

Where any technical, operational, commercial, or compliance dependency or linkage exists, Xdemór reserves the right to treat services as interdependent for risk and compliance purposes, regardless of whether individual services are invoiced, priced, or described separately.

In such cases, payment of a single service shall not override suspension, standby, or escalation measures applied due to unpaid or unresolved obligations under Clause 8 or Clause 9.

8.6 Deposits for Individualized or Managed Services #

For individualized, management-heavy, resource-intensive, or higher-risk services or projects, Xdemór may require, in addition to any applicable upfront payment or subscription fee, a deposit payable upfront to secure capacity, planning, or operational readiness.

The amount, nature, and conditions of such deposit shall be defined in the applicable Individual Agreement, Proposal, or Annex.
Where not expressly defined, no obligation to commence work shall arise.

8.7 Milestone Billing (Exception by Written Agreement Only) #

Milestone-based or staged billing may apply only where explicitly defined in a written Individual Agreement, Proposal, or Annex specifying scope, milestones, deliverables, and payment triggers.

In the absence of such written documentation, the default rule of 100% upfront payment under Clause 8.4 shall apply automatically.

8.8 Non-Refundability #

All payments, including upfront payments, deposits, subscription fees, and milestone payments, are non-refundable, unless explicitly agreed otherwise in writing.

Termination, suspension, non-use of services, or early discontinuation by the Client does not entitle the Client to any refund.

8.9 No Set-Off / No Withholding #

The Client may not withhold, defer, reduce, or set off any payments due to Xdemór against any alleged claims, disputes, or counterclaims, except where required by mandatory law or confirmed by a final court judgment.

8.10 Currency and Payment Fees #

All payments shall be made in the agreed currency.
The Client bears all applicable bank charges, payment processor fees, FX conversion costs, intermediary fees, or third-party transaction charges.
Xdemór shall receive the full invoiced amount net of all such deductions.

8.11 Policy Acceptance by Payment #

By making any payment to Xdemór, the Client expressly acknowledges and agrees to be bound by all applicable terms, policies, and compliance frameworks published at https://policies.zone/, as amended from time to time.

This acceptance applies regardless of:

whether a separate agreement exists or not;
whether services are subscription-based, fixed, amended, or fully customized;
whether specific matters are partially defined, fully defined, or omitted in any Individual Agreement or Proposal.

For any matter not expressly regulated in a specific agreement or annex, the policies published at https://policies.zone/ shall apply by default, independently of service level, client type, pricing model, or customization.

8.12 Governing Law #

This section and all related payment obligations shall be governed by and construed in accordance with the laws of England and Wales.

9. Termination and Suspension #

9.1 Termination by the Client #

The Client may request termination of an active subscription or ongoing framework agreement by providing no less than thirty (30) days’ written notice, unless otherwise stated in an Individual Agreement.

Termination by the Client does not suspend, defer, or cancel:

any payment obligations already incurred;
any upfront, prepaid, milestone-based, or subscription fees applicable to the current or prior billing period;
any non-refundable amounts defined under Clause 8.

Fixed-scope, one-time, prepaid, or commenced services are not terminable for convenience once execution has begun, regardless of subsequent business, financial, or administrative changes on the Client’s side.

9.2 Suspension or Termination by Xdemór (Unilateral Rights) #

Xdemór reserves the unrestricted right, at its sole discretion and without prior notice, to suspend or terminate any service, access, or agreement, in whole or in part, where any of the following occurs or is reasonably anticipated:

a) breach of these Terms, any Individual Agreement, or any policy published at
https://policies.zone/;

b) non-payment, late payment, partial payment, payment disputes, or attempts to condition payment;

c) any actual or potential risk to infrastructure, systems, data integrity, legal or regulatory compliance, or third-party platforms;

d) platform bans, enforcement actions, restrictions, or compliance flags caused directly or indirectly by the Client’s conduct, content, accounts, or representations;

e) misuse, misrepresentation, sublicensing, white-label abuse, or unauthorized resale of Xdemór services, technology, or infrastructure;

f) administrative instability, including but not limited to unverified entity changes, billing disruptions, ownership disputes, or inconsistent contractual authority.

g) suspension, termination, or any material service status change, including but not limited to:
– temporary or indefinite pausing of campaigns or activities;
– partial suspension or throttling of service delivery;
– modification, reduction, or restructuring of service scope, channels, or deliverables;
– changes in campaign parameters, budgets, pacing, optimisation intensity, or delivery cadence;
– transition between service modes (managed, assisted, advisory, monitoring-only, or self-service);
– limitation or removal of access to accounts, dashboards, tools, or managed environments;
– platform-imposed restrictions, enforcement actions, learning phases, audits, or outages;
– resource reallocation or prioritisation due to risk, compliance, or operational constraints.

Any such suspension, termination, or material service status change may be communicated to affected parties in accordance with Xdemór’s Service Status & Client Notification Policy. ↗

9.3 Suspension as a Risk-Control Measure #

Suspension may be applied as a protective, preventative, or permanent measure, and shall not be interpreted as:

a waiver of payment obligations;
an admission of fault;
a limitation of Xdemór’s right to terminate, enforce, or escalate remedies.

Partial payment does not constitute settlement and does not trigger service reinstatement, whether temporarily or proportionally.

Services for which payment has not been received in full will not be started, scheduled, or partially executed, without exception as set out in Clause 8.5.

Suspension or termination does not waive the Client’s obligation to pay any outstanding amounts, including late payment interest and statutory compensation as set out in Clause 8.4.

9.4 Effects of Suspension or Termination #

Upon suspension or termination, with immediate effect:

all access to platforms, systems, dashboards, tooling, credentials, APIs, and managed environments is revoked;
all service delivery, SLAs, reporting, optimisation, and support obligations cease;
no further work, intervention, or maintenance shall be performed.

Any transfer, handover, release, or continuation of data, accounts, creatives, configurations, or deliverables shall occur only after full settlement of all outstanding amounts, in accordance with Clause 8 and applicable handover policies.

9.5 No Refunds / No Set-Off #

Suspension or termination, whether initiated by the Client or by Xdemór, does not entitle the Client to any refund, credit, offset, or compensation, unless explicitly agreed in writing by an authorised representative of Xdemór.

9.6 Survival #

The following provisions shall survive suspension or termination without limitation:

payment and billing obligations;
intellectual property ownership and usage restrictions;
confidentiality and non-circumvention;
data protection and compliance;
limitation of liability;
governing law and jurisdiction.

9.7 Escalation and Final Lock #

Where a suspension has been applied under Clause 9, Xdemór may initiate an escalation process leading to Final Lock.

Escalation may be triggered where:

a) outstanding invoices remain unpaid beyond the suspension notice period;
b) partial payments are made without full settlement;
c) the Client attempts to condition payment on service continuation;
d) repeated administrative, billing, or entity-related disruptions persist;
e) continued communication occurs without concrete remedial action.

Final Lock constitutes a permanent termination state whereby:

all services are irreversibly disabled;
all access credentials are permanently revoked;
no reinstatement, migration, or reactivation shall be available under prior commercial terms;
any future engagement shall require a new risk assessment, new pricing, and full upfront payment.

Final Lock may be executed without further notice once escalation criteria are met.

9.8 Chronic Late Payment and High-Risk Billing Behaviour #

Repeated late payment behaviour, including settlement of invoices only after suspension, escalation, or imminent termination, shall be classified as High-Risk Billing Behaviour, even where payment is ultimately completed. #

Where such behaviour is identified, Xdemór reserves the right, without terminating the relationship, to unilaterally apply one or more of the following measures:

a) conversion of all services to 100% upfront payment, payable before the start of any service period;
b) reduction or removal of flexible billing terms, grace periods, or credit tolerance;
c) reclassification of the Client into a High-Risk Service Tier, subject to adjusted pricing;
d) limitation of support scope, response times, or service windows;
e) requirement of deposits, rolling prepayments, or minimum prepaid balances;
f) refusal to commence or continue work until advance payment is received.

Such measures do not constitute termination and shall not be construed as a penalty, but as risk mitigation and operational protection.

10. Intellectual Property #

All trademarks, software, interfaces, and content are the exclusive property of The Xdemor Group Limited. No rights are transferred without written consent.

11. Limitation of Liability #

11.1 Xdemor shall not be liable for:
- Indirect or consequential loss
- Data loss
- Errors from third-party integrations
- Downtime due to external providers
11.2 Services are provided “as is” without warranties of any kind.

12. Governing Law #

These Terms are governed by the laws of England and Wales. Disputes shall be resolved exclusively in the courts of England and Wales.

13. Contact Us #

Official contact emails:

Requests related to rights or disputes may also be submitted via the designated Request Form at: https://policies.zone/submit-request/